Account Manager

Account Manager 
Job Overview:

The Account Manager is responsible for receipt and entry of customer purchase and change orders, coordination with the sales team regarding customer needs, and other duties related to the end-to-end process.

Responsibilities:
 

• Primary contact for customers, assuring superior customer service levels are met and exceeded.  Including timely processing and communication of all inquiries, quoting and orders. Provide accurate information regarding pricing and availability, order tracking and product solutions for our customers

 

• Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure first-rate customer care

 

• Process incoming requests from customers for returns and/or credit within guidelines, and when applicable, giving estimates for repair/replacement and providing follow up to ensure timely processing

 

• Gain specialized knowledge about our products and applications

 

• Follow established procedures to complete work

 

• Maintenance of customer requirements and pricing

Job Requirements:
 

• Ability to multi-task and manage several duties simultaneously is essential
• Demonstrate customer-focus orientation
• Strong attention to detail, organization, and follow-through skills
• High degree of professionalism including flexibility and willingness to change schedules to meet customer needs
• Team oriented with the ability to effectively interact with co-workers, customers, sales and production crew
• Proven reliability – attendance and punctuality
• Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and email packages
• A commitment to “doing it right the first time”